FAQ
Where do you ship to?
We offer shipping across Canada, the United States of America.
We offer flat rates across Canada at $9.99 CAD, and to the United States at $14.99 USD for single item orders. We also offer free shipping when purchasing 4 or more decks.
Are you offering returns?
We love you so much, but we are not offering returns on this product.
Can you buy the deck in store?
You can shop the deck at favourite local, Vancouver shops: Kou Studios, Turf, Lewellyn Shoppe, Gatley, Harlow, Neighbourhood and Walrus. If you're looking to visit our Kitsilano showroom book an appointment, or for any other inquiries, please reach out to info@zoepawlak.com
What happens if my product gets damaged in the shipping process?
If something arrives damaged, please email us at info@zoepawlak.com with images of the damage and we will review what happened and ensure that you get a perfect product in your hands.
When will my order be fulfilled / shipped to me?
Your order will be fulfilled with in 5 days after purchase. Keep an eye on your email for confirmations, or, download the "Shop App" to track your order.
I signed up for the newsletter. What's the best way to print my complimentary Fellowship art piece from the QR code? What are the dimensions if I want a frame?
Send the file to a local printer. The choice is up to you, what best fits your space and or what your local printer recommends. We recommend a 30" x 40" H image size for the print on 80lb mohawk superfine smooth paper, but any white print paper will do.
My order is a gift... do you include the price information on the product at all?
No, there is no price on the physical product.
What is the size of the Oracle Deck box?
The box measures 18 cm length x 13 cm width x 2 cm in height